PHILOSOPHY
Philosophy & Commitments
However far,
always near
世界のどこかの、だれかのとなりに
Our work looks scattered — building apps, curing eyelashes, repairing car bodies. But underneath, we only ever do one thing: stand as close as possible to someone who is struggling, and use our hands.
Whether that person lives on the same street or on the other side of the world, we want to be the ones standing next to them. That single sentence is the spine of this group.
Five values we work by
Stand beside
We do not assess someone's difficulty from the outside. We stand on their side of it — next to the treatment chair, inside the body shop, in front of the customer's own screen — and start the work from the closest possible distance.
Use our hands
We do not stop at analysis and proposals. We build. Designing is not the end of the job; building it, running it and fixing it are all part of the same work.
Reliability over spectacle
We would rather something work every day than impress once. Before we make anything faster, we make sure it can be stopped, reversed and verified. This is also how we design our software.
Built from the floor
What we build, we use ourselves first — the salon operations system, the body shop workflow, the e-commerce platform. All of them run in our own group every day. We do not sell what we do not use.
Make it sustainable
We replace dependence on one person's effort with structure. Becoming a holding company was exactly that: a way to protect what each site does well while building a base the group can carry for a long time.
What we promise
Customers
We tell you honestly what we can and cannot do. We take responsibility for the finished work and keep it usable afterwards. We do not present something uncertain as if it were settled.
Colleagues
We make the scope of your responsibility clear and share the reasoning behind decisions. We protect time for developing skills and room to learn from mistakes, and we keep the distance between the floor and management short as the group grows.
Partners
We work with you as equals. Terms and deadlines are agreed in advance and we keep to them. We do not use unreasonable demands to take away a partner's margin.
Community
As a company based in Ichinomiya, Aichi, we create employment and pay taxes here. Compliance with the law and with social norms is a precondition of how we operate.
Five rules we return to
Never leave the person in front of you behind
When efficiency and someone's actual difficulty conflict, start from the difficulty.
Do not proceed by pretending to understand
We do not build on uncertain premises. We check first, then use our hands.
Make it stoppable before making it wider
Automation and new initiatives get a way to be halted and reversed before they are scaled.
Do not hide what went wrong
Problems shared early stay small. We do not penalise the person who reports them.
Treat law and social norms as preconditions
We do not cross a line we should hold for a short-term gain. When in doubt, we ask.
Message
Claria Holdings brings together companies that each grew on their own, now united under a single intent. A company that solves problems with technology; a company that brings quality care into everyday life; a company that restores what has been damaged. The fields differ, but one attitude runs beneath all of them: meet the person in front of you honestly.
Through the years we have chosen reliability over spectacle. Finishing each piece of work carefully and accumulating trust — we believe that unglamorous practice is what creates the value of a company rooted in its region. Forming a group was a way to hold that posture more firmly, and for longer.
There is one more thing we hold to: we do not sell what we do not use ourselves. The salon operations system, the body shop workflow, the e-commerce platform — each was built because we needed it daily, and each was refined while we used it. The software business we now run directly grew out of exactly that habit.
We will continue to respect what each of our companies does well, while uniting the management base beneath them, so that the people who work here can do their best work and the group can keep contributing to this region. We would be grateful for your continued support.
The role of the holding company
Why hold three companies in different industries as one group? The answer is simple: the right shape differs at every site, but the management foundation beneath them can be shared.
Each operating company decides for itself. The holding company exists to make those decisions faster — not to manage the businesses from above, but to let each site concentrate on its own work.
Capital and investment decisions
We set investment priorities across the group and take on investments a single operating company would find hard to make alone.
A shared management base
We standardise labour, accounting and legal processes so each company can concentrate on its business.
Information systems
We design and run the group's systems and data platform as one, so an improvement made at one site reaches the others.
Brand and governance
We align how the group presents itself and what it promises, and we standardise the level of compliance and risk management.
Growing new businesses
Work that does not fit inside an operating company is taken on directly by the holding company. ClariaSync is the first example.